TK Mobile Detailing
Terms & Conditions
Updated October 2026
TK Mobile Detailing is committed to providing a professional mobile auto detailing experience throughout Northern Arizona. These Terms & Conditions explain the policies and expectations that apply to services booked with TK Mobile Detailing. The purpose of these terms is to protect both the customer and our business while keeping expectations clear before, during, and after service.
IMPORTANT: By scheduling or accepting any service with TK Mobile Detailing, you acknowledge that you have read and agree to the Terms & Conditions below.
01Cancellation & Rescheduling Policy
A deposit is required to secure an appointment. The deposit is applied toward the final balance of the service. Customers who need to cancel or reschedule should provide as much notice as possible. TK Mobile Detailing reserves the right to retain a deposit for late cancellations, same-day cancellations, or no-shows, and may require payment in advance before allowing repeated cancellations or rescheduling.
02Before Your Detail
Customers are expected to have the vehicle reasonably accessible and ready for service at the scheduled arrival time. Please remove excessive trash, personal belongings, money, valuables, and other items before our arrival. If our technician must wait an unreasonable amount of time because the vehicle is not accessible or ready, TK Mobile Detailing reserves the right to charge for lost time or reschedule the appointment.
03Vehicle Terms
Customers are responsible for accurately describing the vehicle's condition when booking. Each service has an estimated amount of time based on the selected package and the condition described. Conditions such as excessive pet hair, sand, stains, odors, mud, trash, mold, mildew, bodily fluids, chemical spills, or other unusually difficult conditions may require additional time and charges.
04Personal Belongings
TK Mobile Detailing does not accept responsibility for personal belongings left inside a vehicle. For safety and liability reasons, technicians may not move or organize personal belongings. Areas containing personal items may be skipped. Customers should remove valuables before service.
05Child Safety Seats
Customers should remove child safety seats and booster seats before service whenever possible. TK Mobile Detailing will not install, uninstall, or modify child safety seats. If a seat remains in the vehicle, we will make reasonable efforts to clean around it, but complete cleaning of the affected area cannot be guaranteed.
06Condition-Based Pricing
Quoted prices are based on the information provided by the customer and may change after an in-person inspection if the vehicle's actual condition, size, or required labor differs substantially from the original description. Any additional work or charges will be communicated before being performed whenever reasonably possible.
07Pet Hair, Sand, Stains & Odors
Pet hair and sand can be difficult to remove and complete removal is not guaranteed. Stain removal is not guaranteed because some stains permanently alter or damage upholstery, carpeting, or other materials. Odors may be embedded in fabrics, padding, vents, or other materials and may require additional treatment or a specialized service. TK Mobile Detailing will make a professional effort to improve these conditions but does not guarantee complete removal.
08Interior Materials & Fragile Components
Heavily soiled or deteriorated interior components may be fragile. Cleaning can reveal pre-existing wear or cause previously weakened markings, coatings, adhesives, buttons, trim, leather, vinyl, or other materials to fail. Headliners are cleaned gently because aggressive cleaning can damage adhesive and cause sagging. If a component appears too fragile to safely clean, TK Mobile Detailing may decline to clean that area.
09Exterior Paint, Wheels & Trim
Brake dust, oxidation, embedded contamination, bird droppings, bug residue, tree sap, tar, and other contaminants may etch or permanently affect vehicle surfaces. Some defects require paint correction, specialized restoration, or repair beyond a standard detail. Certain plastic, rubber, wheels, and trim may be permanently discolored or damaged. TK Mobile Detailing does not guarantee complete restoration of pre-existing exterior damage.
10Wax, Sealants & Paint Protection
The durability of any wax, sealant, or other protection depends on proper maintenance and environmental exposure. Customers should follow recommended washing and maintenance practices. TK Mobile Detailing does not guarantee a specific durability period when maintenance requirements are not followed.
11On-Site Mobile Service Terms
Payment is due in full upon completion of the service unless otherwise agreed in writing. TK Mobile Detailing may alter or reschedule an appointment because of severe weather, unsafe working conditions, equipment failure, illness, or other circumstances outside reasonable control. We will make reasonable efforts to notify the customer and provide an alternative appointment.
12Safe Work Area
For safety, customers, children, and pets should remain a safe distance from the work area while equipment is operating. Hoses, electrical cords, pressure-washing equipment, vacuums, chemicals, and other equipment may create trip, slip, or other hazards. Customers should not enter the work area without first getting the technician's attention.
13Water, Power & Access
Some mobile services may require reasonable access to water, electricity, parking space, or other site requirements depending on the service and equipment being used. Customers are responsible for ensuring the location is suitable and legally accessible for the requested service.
14Hazardous Materials
Customers must disclose hazardous conditions before service, including mold, mildew, bodily fluids, animal waste, human waste, chemical spills, needles, sharps, or other hazardous substances. TK Mobile Detailing may refuse, modify, or discontinue service when a condition presents an unsafe working environment. Additional charges may apply to hazardous or unusually contaminated vehicles.
15Photo & Video Rights
By scheduling service, the customer authorizes TK Mobile Detailing to photograph or record the vehicle before, during, and after service for portfolio, advertising, website, and social-media purposes. TK Mobile Detailing will make reasonable efforts not to publicly display identifying personal information. Customers who do not want their vehicle photographed or recorded for marketing purposes must notify TK Mobile Detailing before service.
16Service Guarantee
If there is clear evidence that TK Mobile Detailing did not perform a service included in the customer's selected package, the customer should notify us as soon as possible so the concern can be inspected. If a legitimate service error is confirmed, TK Mobile Detailing may, at its discretion, correct the affected portion of the service. Service results are not guaranteed to remove permanent stains, odors, scratches, paint defects, or pre-existing damage.
17Claims & Re-Inspection
Any concern regarding workmanship should be reported promptly, preferably at the post-service inspection and no later than 24 hours after completion. Customers may be asked to provide photographs and a description of the concern. Unauthorized repairs, cleaning, alterations, or work performed by another provider before TK Mobile Detailing has inspected the concern may limit our ability to evaluate or correct the issue.
18Payment Terms
Payment is due upon completion unless otherwise agreed. Failure or refusal to pay may result in the service guarantee being unavailable until the balance is resolved. TK Mobile Detailing reserves the right to decline future services when payment, booking, or cancellation terms have not been respected.
19Pre-Existing Damage & Vehicle Inspection
TK Mobile Detailing is not responsible for damage that existed before service. This includes scratches, dents, cracks, chipped glass, loose trim, failing adhesives, damaged leather, worn buttons, weakened plastics, paint defects, or other pre-existing conditions. A pre-service inspection may be performed so concerns can be identified before work begins.
20Estimates & Pricing
Estimates are good-faith estimates based on information available when the estimate is provided. Pricing may change if new information is provided or if the vehicle's actual condition differs from the information used to prepare the estimate. Current promotions and package pricing are subject to their stated terms and availability.
21Right to Refuse Service
TK Mobile Detailing reserves the right to refuse or discontinue service when a vehicle, customer, location, or working condition presents an unreasonable safety, liability, environmental, or operational concern.
22Customer Agreement
By booking or accepting services from TK Mobile Detailing, the customer acknowledges that they have had an opportunity to review these Terms & Conditions and agree to follow them. These terms are intended to establish clear expectations for both the customer and TK Mobile Detailing and to promote a safe, professional service experience.
23Thank You
Thank you for choosing TK Mobile Detailing. We appreciate your business and look forward to providing a professional mobile detailing experience.